Delete your UPSHIFT account
Delete it in the app (fastest)
- Open UPSHIFT and sign in to the account you want to delete.
- Go to You › Account & backup.
- Choose Delete account.
- Choose whether to keep the training on this device or remove it too, then confirm.
The deletion happens right away. It works the same on iPhone, iPad and Android.
Can't use the app?
Email us at [contact email] from the email address of the account, with the subject “Delete my UPSHIFT account”. We'll confirm the request with that email address and delete the account within [response time, for example 30 days]. Parents and guardians can ask on behalf of their child.
What is deleted
- Your account and its email address.
- Everything backed up to UPSHIFT's server: your profile, training history, sets, programs, schedule, check-ins, test results, favorites and custom workouts.
- Purchase and family-code records linked to the account, and any files stored for you.
What is kept
- An anonymous record that a deletion happened (date, platform and how many items were removed), with no account ID or email.
- Backups kept by our hosting provider may hold deleted data for up to [backup retention period], after which it is gone.
- If you chose to keep it, the training stored on your own device. You can erase it in You › Your data or by uninstalling the app.
Subscriptions
Deleting your account does not cancel a subscription. Cancel UPSHIFT Athlete first in your Apple Account settings or in Google Play › Payments & subscriptions. Apple and Google keep their own purchase records.
No account?
If you never created an account, UPSHIFT keeps your training only on your device. Delete it in You › Your data, or uninstall the app.
More detail: Privacy Policy, section “Keeping and deleting information”.